Privacy Policy

VIM Media, LLC (“VIM Media,” “WatchVIM,” “we,” “us,” or “our”) operates the WatchVIM streaming platform, including our website, apps, and related services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your information.

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

1.1 Information You Provide

• Account Information: name, email address, password, profile details.
• Billing & Payment Information: payment method details (processed by third-party processors), billing address, transaction history.
• Customer Support: information you provide when you contact us for help or send feedback.
• Marketing & Communications: preferences and responses if you sign up for newsletters or campaigns.

1.2 Information Collected Automatically

• Device & Usage Data: IP address, browser type, operating system, device identifiers, pages viewed, referring URLs, date and time of visits.
• Streaming & Playback Data: titles viewed, watch history, viewing duration, playback errors, and interactions with our player.
• Log & Analytics Data: data generated by analytics tools and server logs to improve performance.

1.3 Information from Third Parties

• Payment Processors & App Stores: payment confirmations, subscription status.
• Authentication Providers: limited profile info if you use third-party sign-in (when enabled).
• Partners & Service Providers: information necessary to run campaigns, sponsorships, and promotions.

2. How We Use Your Information

• To provide, operate, and maintain the Services.
• To create and manage your account and subscription.
• To process payments and prevent fraud.
• To personalize your experience and recommend content.
• To communicate with you about your account, updates, and support.
• To analyze usage and improve our Services.
• To comply with legal obligations and protect our rights and users.

3. Cookies and Similar Technologies

We may use cookies, web beacons, and similar technologies to remember your preferences, keep you signed in, and understand how you use the Services. You can adjust your browser settings to refuse cookies, but some features may not work properly.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: hosting, analytics, payment processing, email delivery, customer support, and advertising vendors.
• Business Partners: for co-branded or sponsored content, as permitted by law.
• Legal & Safety: to comply with laws, regulations, legal processes, or to protect our rights and users.
• Business Transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we may anonymize or delete information in line with our retention policies.

6. Your Choices & Rights

Depending on your location, you may have rights to access, correct, or delete certain personal information, or to object to or restrict certain processing. You can usually manage basic account data in your account settings. For other requests, contact us at streaming@watchvim.com.

7. Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

The Services are not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

9. International Users

If you access the Services from outside the United States, your information may be processed and stored in the U.S. or other countries, where data protection laws may differ from those in your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of this page. Your continued use of the Services after changes become effective means you accept the updated policy.

11. Contact Us